CA’s Ed Collevecchio quoted in article by Sam Harrison
Someone just took aim at your idea. Resist the urge to fire back, then do this instead. This article in FastCompany by Sam Harrison stresses the value of listening instead of reacting when clients push back.
READ THE WHOLE ARTICLE — http://www.fastcompany.com/3055455/lessons-learned/the-right-way-to-respond-when-someone-rejects-your-idea